Shipping, Delivery, Returns & Exchanges
After successfully placing an order you will receive an email confirming that your purchase was processed. Once your order has shipped you will receive a second email with a confirmation of shipment that includes a tracking number that can be used to track your package. Recipients are given various shipping options upon check out. Should a customer not purchase shipment insurance for their domestic or international package it is in no way the responsibility of SOPHODES to refund or reimburse the customer for the lost goods. To ensure your purchase, SOPHODES recommends purchasing shipping insurance.
Orders will be shipped via USPS standard mailing, which will take approximately 2-3 business days to be delivered (this does not include the processing period). A tracking number will also be sent upon shipment to the email address provided during checkout.
Shipments over $250 will require signature upon delivery.
International orders are shipped via USPS standard international mailing, which will take approximately 7-21 business days to be delivered (this does not include the processing period). International customers will be provided with a customs number that can be used to track orders up until the package leaves US customs.
International orders 5 pounds and over will be shipped via International Priority mailing, which takes approximately 10 business days to be delivered, and a tracking number will be provided.
ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.
All orders are shipped within 48 hours on weekdays. We are closed weekends.
Request for Return or Replacement
Please be sure to review and double check your order and size(s) before placing your order, as we only accept returns or exchanges if a mistake is made on our behalf. If this were to happen, all fees associated with the exchange will be at our expense. If a mistake is made with your order, please notify us within 7 business days after receipt. Refunds will only be given once we have reached an amicable decision, or if an order cancellation is made within 2 hours of purchase (no guarantees).
All returns must be received within 30 business days of purchase. Returns will only be accepted in exchange for a store credit totaling the exact purchase amount for exchanges of equal or greater value. All sales are final on sale items, and returns/exchanges cannot be made on them. Please note, that you (buyer) will be responsible for the shipping of returns at your expense. In order to honor your return/exchange, the item must be in the original unopened packaging, unworn, unused. Returns are subjected to inspection and may be turned down and returned to the sender. Reason for denial of return includes animal hair, make up stains, deodorant marks and any odor such as cigarettes.
If the postal service returns a package to us because an invalid address was provided or the package was not claimed, we will contact you and schedule a re-delivery at your expense. Re-delivery shipping fees will equal the exact dollar amount needed to ship the package. Once repayment shipping fees have been received, your package will be re-shipped the next business day. Original shipping fees are non-refundable, as the postal office will not reimburse us for re-shipping your package.
Communication to request Return/Exchange:
1. Email email@example.com referencing your Order# and the reason for your exchange.
- Mail your return item with a copy of your invoice and a note explaining the reason for your return to: 3710 Industry Ave #205 Lakewood, CA 90712
- We make every effort to respond to your issue in a timely manner, though we ask to allow 2-3 weeks for processing and confirmation of you request.
ALL returns (not exchanges) are subject to a 10% restocking fee. All refunds will not include original shipping cost. Overnight shipping charges are non-refundable. If you receive a defective product, you must notify us within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion. PLEASE NOTE: All items sold on sale are FINAL SALE and are not eligible for return.
For hygienic reasons, socks, hats, underwear and swimsuits cannot be returned.